travelite – A tradition of excellence since 1949
The manufacturing process of travelite goods is subject to constant and tight quality control. Raw materials and hardware are also checked before being declared fit for use. However, in the unlikely event of a claim, please be aware of the following:
Depending on the actual product, travelite goods are issued with a 24 or 36 months guarantee. This guarantee is valid subject to following standard regulations:
- Only defects due to inferior workmanship or raw-material quality are claimable.
- Defects due to improper use, improper levels of induced stress, accidents, acids/chemical solvents, extreme temperatures, water, regular wear and tear, or due to improper handling/transport through third parties (such as e.g. airport handling staff), etc. cannot be claimed.
- On defective goods there exists a right to claim within the rules and regulations provided by the law.
Every product hangtag carries an integrated guarantee card. The filled-in and retailer- stamped card, together with the cashier’s receipt, act as proof of purchase and are to be kept by the consumer.
Should there be no guarantee card hangtag attached to the product, also only the cashier’s receipt can act as proof of purchase. However, it must clearly show the product in question. The guarantee period begins at the moment a good is purchased.
During the guarantee period, in case of a defect, your retailer remains your first contact. He will be able to solve your problems. Due to organizational reasons claims have to be handled via the retailer. But of course, should you have questions, you can always contact us directly via our website contact sheet. We are looking forward to helping you and to finding a satisfactory solution for your particular problem.
Based on our long years of experience, we would like to give you the following advice: After every trip carefully inspect your luggage the moment you receive it back from your forwarder (airline, shipping line, bus line, etc.). Should you find transport damage, you must claim this immediately orally and in writing at your forwarders information desk. Make sure to get written confirmation of your claim having been correctly registered. When filed immediately, transporters usually compensate fast and generously. To validate your claim of transport damage, if needed for e.g. insurance matters, surely your retailer will also help by issuing a report or repair cost estimate. To be extra safe, contemplate buying additional luggage insurance.